Fleet tracking enables you to put a clock on the time a job starts to the time the job ends by simply analyzing when the vehicle arrives at the job site and when it departs. It allows your managers to effectively assess another piece of your business.
Several key pieces of information you can add context to:
- Employee Performance- Over time you will be able to develop a standard and see which employees are your top performing and which are the laggards. Shifts in management style and motivations can be made to improve performance, as well as bonuses and other compensation can be doled out for superior performance.
- Customer Service- A key component to customer satisfaction is timeliness and speed of job completion. Not only will you be able to tell which jobs your fleet arrived late for, but also which jobs took a longer amount of time than is allotted. Management can then take extra steps to proactively contact a customer that received a job that was late or ran overtime to right the situation, rather than having to take a reactionary stance.
- Average Time to Complete Different Job Types- The fleet tracking system will allow you to capture data on time to complete each job. You can then group those jobs into categories and develop benchmarks for completing each type. This can be a huge asset in forecasting and pricing as well as in daily route planning for your fleet manager and dispatcher.
All information designed to help you grow your business.